Frequently Asked Questions
Our policies on customer cancellations are in place to protect our interests and to deter costly last-minute cancellations. If you DO have a personal emergency, please contact us as soon as possible. We will do everything within our power to work with you and facilitate your attendance.
THERE ARE NO REFUNDS AVAILABLE FOR TRAINING COURSES
AT LEAST 60 DAYS prior to a class and customer has paid in full, customer will receive 100% In-House CREDIT towards any future Suarez Tactics Course.
LESS THAN 60 DAYS prior to a class, NO REFUND will be given. Alternately, a 50% In-House Credit can be held towards future Suarez Tactics Courses.
LESS THAN 30 DAYS prior to a class, NO REFUND will be given. Alternately, a 25% In-House Credit can be held towards future Suarez Tactics Courses.
NO SHOWS or PARTIAL ATTENDANCE – Payment is forfeited.
NOTE: In-House Credits for training will be held for 1 year from the date of issue unless other arrangements have been made for the redemption of credit. Only 1 transfer allowed per original course fee(s) paid. If another cancellation is made for attendance in a class in which an existing In-House Credit was used, the entire Credit will be forfeited.
We do not allow any video to be shot at any Suarez class or event except by Suarez staff or principals, or unless express permission has been granted. Any images collected during a training event are the property of Suarez Tactics.
We will conduct our training under any conditions (heat, cold, wet, muddy – whatever). We will not cancel a class on account of inclement weather, so please do not call and ask for a refund because the weather conditions are not to your liking. We will be there, and we expect you to be there as well. If the weather becomes untenable or unsafe (tornado conditions, blizzards, hurricanes, etc.), the instructor will make the call with regards to any cancellation or postponement of the class.
We will do everything in our power to ensure the class goes on as scheduled, however, we reserve the right to postpone classes, substitute instructors, or change the venue of the scheduled training course if absolutely necessary and unavoidable. In such cases, we will provide adequate notice of this and/or the new course dates or location as soon as possible.
If a class must be canceled without being rescheduled, a full refund will be issued to the enrollees or an offer will be given for vouchers of equal or greater value.
In the event of an act of war, or terror, internal political violence, unavailability of air travel, or air travel delays due to these various unforeseen occurrences or any other occurrence outside our control – that causes the instructor not to be able to travel, or for any reason causes the unexpected postponement of the course, a full credit voucher will be issued equal to the course fee. This voucher shall not have an expiration date. There will be no refunds issued in these extreme cases.